I RECENTLY wrote to the CEO of Morrisons, Mr Dalton Phillips, to make him aware that people were damaging their cars (my wife included) on “the bollard” as a result, I believe, of the changes to the layout at the entrance of its Barry filling station.
I sent him the articles from the paper including the seriously damaged mayor’s car. I also made him aware that I believe the changed layout is dangerous, in that cars queuing for petrol have to cross the path of oncoming traffic leaving the supermarket car park - and that it is only a matter of time before someone is injured or worse!
I added that as I was substantially out of pocket due to the excess on my insurance policy, a meaningful gesture of goodwill would have been much appreciated!
No such luck.
I eventually received a reply, not from Mr Phillips but a fob-off letter from customer services, stating: ‘Unfortunately we are unable to accept liability in this case and therefore unable to accede your request for compensation’.
I wrote back explaining that my original letter was to highlight the layout at the entrance to the filling station and not a request for compensation. I also asked, if they’re not responsible for the new layout, then who is. That was over two weeks ago and I’ve yet to receive a reply. It seems that customer care is not what it used to be!
I suggest readers support smaller independent retailers, where you get real customer service and there are no dangerous bollards!
Anthony Hopkins Barry
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article