Citizens Advice Cardiff and Vale is a progressive and dynamic advice service offering exciting career opportunities for individuals to join our organisation.  We currently have the following job vacancy.

 

Advisers

We are looking for enthusiastic individuals to provide advice to clients via telephone and digital channels throughout Wales and England as part of the Citizens Advice Service. The starting salary for the role is £19,285.

The successful individuals will be trained to deliver advice in consumer, debt, welfare benefits, housing, employment, amongst other areas.

Our contract requires Citizens Advice Cardiff and Vale to offer and provide some advice in the Welsh language. We recognise that this is a valuable skill; therefore, we will pay an additional £2,000 per annum for Welsh language advisers who are competent and confident to deliver advice in Welsh.

 

Looking for a career with work-life balance?

We offer Monday to Friday, 9 to 5 hours, with no evenings, weekends, bank holidays, or sales! You will receive a generous 30-day annual leave package to start in addition to Bank Holidays.

We are a Real Living wage employer offering a competitive starting salary, and we’re proud of our strong development culture with frequent opportunities for training and career progression.

We’re looking for people with a background in customer service who enjoy helping others and problem solving. If this sounds like a good fit and you’d like to know more we would love to hear from you.

Barry And District News:

 

Benefits:

We offer an attractive remuneration package with excellent terms and conditions of employment including:

  • Competitive starting salary
  • Excellent work life balance
  • Frequent training and career development opportunities
  • Pension scheme
  • Employee Assistance Programme

 

Job Duties:

  • Answer incoming customer enquiries
  • Engage with customers in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with organisational policies

 

Application: 

To apply for the role please upload your CV at cacv.org.uk and answer the three mandatory questions.

We encourage and welcome applications in the Welsh language.