11:27am Thursday 14th March 2013 in Letters
WITH reference to your article about the Morrisons bollard (Barry and District News, February 28) My wife was involved in a collision with “the bollard” back in October 2012, causing serious and expensive damage to our car.
Whilst she acknowledged that it was an accident, by speaking to other people in Barry it has become apparent that lots of vehicles have been damaged by this bollard.
I wrote to the CEO of Morrisons, Mr Dalton Phillips to explain that we felt that the new layout to the filling station was badly designed (remember the mayor’s car?!), that many vehicles had been damaged and that it was only a matter of time before someone was seriously injured or worse.
Despite numerous letters back and fore, Morrisons final response was: “From the information available, it appears your wife accidentally collided with the bollard causing damage to her vehicle. Whilst we understand your situation we feel that as the driver of the vehicle the incident could have been avoided if your wife had been travelling at a slow speed and taken more caution when manoeuvring in the car park.”
On reading your article it seems that there are many drivers in Barry doing the same or is it simply that Morrisons won’t admit that they got it wrong because they are worried about the cost of vehicle repairs if they were to admit liability.
I’m still waiting for a response from Morrisons but I don’t hold out much hope!
So much for customer care!
A Hopkins Lidmore Road Barry