A BARRY convenience store has received UK recognition for its excellent customer service.

Clemwood Store, on Dock View Road, has been named the UK’s Store of the Year, by CollectPlus, and itself collected a national award as part of the brand’s annual awards programme.

The award recognises excellent customer satisfaction and service levels from April 2015 to March 2016.

Store co-owner, Tracey Clemett-Wood said: “We are very proud that we’ve won the Store of the Year award, we still can’t quite believe it. This is the first time we’ve run a convenience store and we’ve worked hard to provide great customer service to every customer. The store is such an integral part of the local community now and it’s wonderful to receive such great feedback directly from our customers. We joined the CollectPlus network to increase footfall to the store and help out our regular customers by providing a convenient way for them to pick up and return their online purchases. Our store continues to be popular thanks to our loyal customers and the new faces that the CollectPlus service brings in.”

CollectPlus is the UK’s largest independent store-based delivery and returns service.

The traditional family-run business first started by Tracey Clemett-Wood and her husband Antony six years ago, has been part of the community since 1955.

The store joined the CollectPlus network in April 2011, and it is open from 6.30am to 8pm Monday to Saturday and from 8am to 7pm on Sundays.

The CollectPlus Store of the Year awards programme recognises the best stores in the CollectPlus network of 5,800 newsagents, convenience stores, petrol stations and supermarkets.

Clemwood Store was judged to be the very best in the company’s nationwide network, achieving the best overall performance for customer satisfaction, scoring 4.95 out of 5 stars.

The couple were presented with their award by chief executive officer, Neil Ashworth.

He said: “Clemwood Store is a very worthy winner. It’s been fantastic to come to Barry and thank Tracey and Antony for providing such an outstanding level of service to CollectPlus customers.”