MEMBERS of a Barry day centre for the disabled have taken part in a video aimed at highlighting their difficulties when phoning call centres.

People from New Horizons Day Centre, which is operated by the Vale of Glamorgan Council, have featured in a film, made by financial services giant Legal and General.

The film, intended as a training video, is now being used across Legal and General’s group of companies.

The film has been viewed by customer service managers in Cardiff, London and Stirling and has won praise and donations from companies, including Dwr Cymru, Wales and West Utilities and Bristol City Council.

Among the problems faced by actors in the film, who all had some form of disability, was a difficulty in processing complicated and confusing options put to them.

Mark Roderick, who featured in the film, is a regular visitor to the day centre.

He said: "For so long vulnerable adults have voiced concerns and issues but nobody was there to listen. Now they are listening.

“Legal and General had the foresight to see the value of working with vulnerable clients, in order to help vulnerable clients. The result is a pioneering project that hopefully will change the way call centres operate for years to come.

“This could not have happened though, without the support of New Horizons day centre. Hope, belief and independence are three emotions that society knowingly or unknowingly saps from disabled people. New Horizons day service and its incredible staff give them back to us, enabling us to do what we did with Legal and General."